Manager-Engagement Full-Time Days

Manager-Engagement Full-Time Days

Job title: Manager-Engagement Full-Time Days

Company: Northwestern Medicine

Job description: Important Update: At Northwestern Medicine safety is always a top priority. In response to the COVID-19 pandemic, Northwestern Medicine has moved to a more virtual recruitment process including telephone and video interviews to help ensure the health and safety of our employees, candidates, and communities. Also, some hiring activities may be delayed or suspended in certain geographic areas and job categories. . X

• Search

XSearch by KeywordSearch by LocationRadius Search JobsBrowse by Category

• Career Areas

• Job Alerts

Sign up for Job AlertsFirst NameLast NameEmail Areas of InterestSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.CategoryLocation Add

• Business Professionals, Chicago, Illinois, United States

Confirm EmailSubmitManager-Engagement Full-Time Days Location Chicago, Illinois Business Unit Northwestern Medicine Corporate Job REQID 146160 Job Function Human Resources/Academy/Payroll Shift Day Job (1st) Type of Employment Full-TimeBenefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)


• $10,000 Student Loan Repayment ($5,000 part-time)


• $1,000 Professional Development per year ($500 part-time)


• $250 Wellbeing Fund per year($125 for part-time)


• Matching 401(k)


• Excellent medical, dental and vision coverage


• Life insurance


• Annual Employee Salary Increase and Incentive Bonus


• Paid time off and Holiday pay

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.


• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.DescriptionÂThe Manager, Engagement reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.Reporting to the Director of Patient Engagement, the Manager is responsible for recruiting, interviewing, hiring, training, reviewing, promoting, and disciplining engagement team, including coaches, ensuring they understand NMHC’s vision, Patient’s First philosophy and their individual efforts towards the achievement of this vision.Fiscal responsibilities include developing the annual operating budget, monitoring and controlling budget expenditures including overtime, temporary support, and operating expenses to avoid negative variances, remediates overages as required to within annual fiscal budget. In addition to coaching activities and fiscal stewardship, the Manager is responsible for managing patient, employee and physician engagement programs and efforts throughout the organization.Responsibilities:Â

• Works closely with key directors, managers and physicians to design, test, and implement engagement initiatives and projects.


• Partners with key departments to execute initiatives and implement programs such as service training, reward and recognition programs, service recover, point of care surveying, and others.


• Complete plans and recommendations, under sponsorship of a vice president and oversight by a Director of Patient Engagement.


• Highly responsive and effective in working with operational managers and physicians, defining projects effectively, and meeting client and organizational strategic objectives simultaneously.


• Through relationship development throughout the NM community, identifies and secures interdepartmental support and other resources necessary for successful origination and implementation of patient engagement initiatives.


• Works closely with operational staff and managers to assure successful transition to implementation of approved initiatives.


• Responsible for meeting goals in a timely and cost-effective manner.


• Held accountable through performance goals, incentive plans, and other monitoring systems.


• Demonstrates expert knowledge in available data sources and analytic capabilities.


• Identifies opportunities to streamline and continuously improve analytic and patient engagement processes.


• Institutes quality assurance procedures to ensure validity of internal, competitor, and market data.


• Creates an environment of partnership, collaboration, seamless quality, and service enhancement across teams, departments, and divisions of the organization.


• Supports ongoing learning and skill development for self and team members.


• Encourages those who identify problems, potential solutions, and opportunities for improvement.


• Supports and empowers team members in piloting new ideas and solutions.


• Ensures the smooth day today operation of the department, leveraging systems and staff positions towards the achievement of daily, weekly, monthly performance targets.


• Completes other duties as assigned.

AA/EOE.QualificationsRequired:

• Bachelors degree.


• 5 or more years of Patient Engagement experience.


• Demonstrated management competency & experience.


• Experience working within a clinical environment.


• Experience managing professional teams.


• Strong leadership, organization, planning and time management skills required.


• Excellent analytical skills.


• Proficiency with database, presentation, and spreadsheet applications.


• Thoughtful and practical approach to problem-solving.


• Well-developed oral and written communication skills.


• Self-directed and comfortable with ambiguity.


• Demonstrated leadership ability.

Preferred:

• Masters degree.


• Experience in hospital, academic medical center, physician group, and/or healthcare provider consulting setting is preferred.


• Experience working closely with physicians in a provider setting is highly desired.


• Engagement coaching experience is highly desired.

Equal OpportunityNorthwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.Share This JobFeatured JobsRecently Viewed JobsYou do not have any recently viewed jobsNursing OpportunitiesBenefitsInformation Services CareersNorthwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.Contact us if you need any further information about NM Nursing Careers at .We are committed to providing reasonable accommodations to qualified individuals with disabilities. To request a reasonable accommodation at any step in our application or interviewing process, please email and a Human Resources representative will connect with you to discuss next steps.© 2024 by Northwestern Medicine® and Northwestern Memorial HealthCare.Northwestern Medicine® is a trademark of Northwestern Memorial HealthCare, used by Northwestern University.

Expected salary:

Location: Chicago, IL

Job date: Sat, 24 Aug 2024 06:18:06 GMT

Apply for the job Manager-Engagement Full-Time Days

About Intuitive Health Services

Intuitive Health Services is your premier partner in locum tenens healthcare staffing, with over 15 years of dedicated experience. We specialize in providing tailored staffing solutions across patient care, correctional facilities, and state hospitals, ensuring exceptional care through our meticulous matching of skilled professionals. Our extensive network spans 50+ locations, offering personalized career guidance and comprehensive support from resume assessments to interview preparation. At Intuitive Health Services, we prioritize collaborative success and community empowerment, fostering environments where healthcare professionals thrive. Join us today at 520 West Lacey Blvd, Hanford, CA 93230, or contact us at jobs@intuitivehealthservices.com / +1 (805) 703-3729 to discover how we can elevate your healthcare staffing experience.